Shipping policy

Free shipping on every order
All orders ship free of charge, with no minimum purchase.

Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email when your order is placed and another email with your tracking number once it ships.

Delivery time
After processing, delivery takes 7–10 business days depending on your location. Total time from order to delivery is usually 8–13 business days. During peak seasons and holidays, carrier delays may add a few extra days.

Where we ship
We currently ship to addresses within the United States.

Order tracking
Every order includes a tracking number. If you have not received your tracking email within 4 business days of placing your order, please check your spam folder or contact us.

Lost or delayed packages
If your tracking has not updated for 7 days, or your package has not arrived within 15 business days of your order date, contact us and we will investigate with the carrier and send a replacement or refund if the package is lost.

Incorrect address
Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible. We can update the address only if the order has not yet shipped. We are not responsible for packages delivered to an incorrect address entered at checkout.

Contact
Questions about your order? Email us at support@velluxeskin.com and we will reply within 1–2 business days. You can also call us at +1 645-240-2111.