Refund policy

30-Day Money-Back Guarantee

We want you to love your Velluxe products. If you are not satisfied with your purchase for any reason, you can request a full refund within 30 days of the date your order was delivered.

How to request a refund
1. Email us at support@velluxeskin.com within 30 days of delivery.
2. Include your order number and the reason for your request.
3. We will reply within 1–2 business days with confirmation and any next steps.

In most cases you will not need to send the product back. If a return is required, we will tell you before you ship anything and provide the return address. Please do not send items back without contacting us first, as returns sent without approval cannot be processed.

Refund timing
Once your refund is approved, it will be issued to your original payment method within 2 business days. Depending on your bank or card issuer, it may take 5–10 business days to appear on your statement.

Damaged, defective or wrong items
If your order arrives damaged, leaking, defective or incorrect, contact us within 7 days of delivery with your order number and a photo of the item and packaging. We will send a free replacement or issue a full refund, whichever you prefer.

Order cancellations
You can cancel your order free of charge within 12 hours of placing it by emailing us. After that, the order may already be processing and you can use our 30-day guarantee instead.

Exceptions
- Refund requests made more than 30 days after delivery.
- Orders that are the subject of an open chargeback or payment dispute.

Contact
VELLUXE
Email: support@velluxeskin.com
Phone: +1 645-240-2111
Address: 909 NW 45th Ave, Apt 116, Miami, FL 33126, United States